RMA How To

Sending in an Air Purifier...

Troubleshooting, Repair, Upgrade, Return

1. EQ Customer Service (800-989-2299) operates from 8:00 AM to midnight Eastern time. A live person will answer.

NOTE: There is NO or little “hold time” if you call between 9:00 PM and 11:00 PM Eastern Time (8 -10 PM Central; 7-9 PM Mountain; 6-8 PM Pacific). They close at midnight Eastern Time.

2. Press the option 5 and then option 1.

3. If your unit is under warranty (under 3 years old) there will be no charge. If it is out of warranty, EcoQuest will advise the total amount that will be billed to your credit card.

4. You will be given an RMA (Return Material Authorization) number.

5. Write this RMA number on 4 sides of the box (use original packing materials, double boxing, or ample packing).

6. MOST IMPORTANT: Ship UPS INSURED for your purchase price from any UPS store to:

EcoQuest International*

Repairs Dept. *This address will change in May or June 2009.

310 T. Elmer Cox Drive

Greeneville, TN 37743

Trade a Fresh Air 1.5

for a Fresh Air 2.1 with ActivePure

at a Great Price

Why spend money on parts and services for an older technology unit when you can upgrade to the latest state-of-the-art Fresh Air?

All Fresh Air 1.5 models are approaching the end of their warranty period, so now is the perfect time to upgrade. With 16 enhancements to the original model, Fresh Air 2.1, featuring Certified Space ActivePure technology, is more durable, more serviceable, and up to 80% more effective.

Get the latest Fresh Air 2.1 with a brand new 3-year warranty for just $225. That's not a trade in, that's a trade UP!

Cost to trade to the latest technology: $225
Retail price of Fresh Air 2.1: $747
Average out-of-warranty repair cost: $292

Call 800-989-2299 (M-F 9AM - 9PM Eastern) to make your trade.

Return Product Policies

Returns must be accompanied by a written resignation and must be authorized by telephone.

Products purchased prior to March 31, 2009, are covered by a different policy that will be discussed when you call. A 50% restocking fee will be charged. Products must be in new and unused condition. If the products are found to be used, return may be disallowed.

Products purchased in April 2009 and beyond are subject to a 10% restocking fee. Products must be in new and unused condition. If the products are found to be used, an additional fee of up to 75% will be charged.

Products must be shipped at dealer expense.