|
What items do
you need:
«
4
X 6 Index cards 1000 cards with a plastic box
«
Index of Months January - December
«
Index caps of the days 1-31 (move the daily numbers from
month to month).
Information on
the card:
«
Name, address, work phone, home phone, cell phone, email
«
Who referred customer to you and a check mark that you sent
a thank you note
«
Serial number of unit
«
What kinds of concerns does your customer have? (Memory
Joggers)
«
Date of first contact and date of scheduled demo (a week
later)
«
What did you do with the demo? At what sq footage did you
set their Fresh Air?
«
If
your customer has a business card simply staple it to their
4x6 card.
«
On the back of the card write the directions to their
home (http://www.mapquest.com/)
or any other notes that are important to you! If we don’t
jot down notes we forget important information about our
customers.
|
John Smith |
|
123 Lake
Drive, Orlando, FL 32568 |
|
Email:
johnsmith123@aol.com |
|
work phone:
407-555-1234 |
|
Cell phone:
407-555-1212 |
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REFERRAL: Jane
Jones ü |
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Concerns:
smoker, allergies, 2 dogs |
|
Contacted on
01/18/07 -- demo appt on 01/25/07 |
|
Placed Fresh
Air on planter shelf in living area. Sq footage
set on |
|
1700 sq ft
with the fan on high. |
You can take your 4X6 box everywhere you travel and always
stay organized.
Follow-up work is a VERY important part of closing a sale
and
maintaining a trusted relationship with your customers.
The 4x6 system make a 90 day blitz less stressful and much
more organized!
1. Move
your cards according to the dates scheduled for inital
conctact, demo placement, follow-up and sale close. Perhaps
your potential person wants to get into business in April;
put the card in the April file and follow up accordingly.
2.
If
you have good records, you don’t have to try to remember all
the information of your customer and where your machines
are. All information is at your figure tips and most times
faster than computer databases!
3.
After
you have closed a sale, write CLEAN on the card. File
it so that a follow-up can be done 30 days later.
4.
Always send a thank you letter to your customer. Make sure
you also include a highlighted paragraph that instructions
the customer to notify you when the
perform maintenance display appears. You will then
set up an appointment to clean their new Fresh Air.
5.
Ask for referrals, send them newsletters, every 6 months
'touch' them and get more referrals.
6.
You can teach this 4x6 System to your dealers for under
$10.00. This is a VERY easy and organized system to follow.
Demo and
Follow-up:
«
Start off at low settings — Normal setting; 3 bars — Some
environments don't need ozone.
«
Do
not change the environment quickly. Some folks are very
sensitive, perfumes, allergies, bronchitis.
«
Every time you make contact with your customer make notes on
card: Slept well, odors gone. This allows the customer to
share with you all the positive results from his Fresh Air.
«
You are serving as an Air Professional to resolve their
issues.
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